Franchesca Delivery & Returns

Delivery Policy

If you wish to contact us about your order please email us at info@chesca1424.co.uk.

We pride ourselves in handling your orders quickly and efficiently, with the majority of orders dispatching within 24 hours of being placed; however, some orders may take up to 2-5 days to process. Should any unforeseen delays occur, you will be notified . However during our Sale period, due to the volume of orders, this may take longer, we appreciate your patience.

However many items you buy you'll simply pay a flat fee of £6.50. We offer free delivery on all purchases over £150 to UK mainland.

How To Track Your Order?

If you provide your email address when making your purchase, we'll send you a tracking number once your order leaves us, so you can track its journey. You'll need to sign for your delivery.

Please note: Orders placed after 2pm on will be processed on the next working day. ** orders placed after 2pm on a Friday will be processed on the next working day.

Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay. As such, orders will be processed/dispatched on Monday for delivery on Tuesday. If you have not received your delivery within ten working days, please contact our customer services department on 0207 609 3434.

We deliver using Royal Mail when sending to United Kingdom and Ireland. Private courier company's for the rest of the world. We do not deliver to Russia or Saudi Arabia. If you are purchasing from Saudi Arabia please organise a forwarding address within the UK.

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card. You can then collect from a depot or re-arrange delivery for a time that suits you.

Discreet packaging is available on request if you email customer service on info@chesca1424.co.uk or call us on 0207 609 3434.

Delivery Costs

Free Delivery to UK mainland for order over £150

Mainland UK - £6.50

Ireland - £15

Isle of Man £15

Europe £20

Worldwide £40

RETURNS

Changed your mind? Your right to cancel. We understand that you may change your mind about something you have bought online. You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund (excluding cost of delivery) and request that you return the item(s) unused and with the security tags intact to us. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 14 days from the time we receive your return for it to be processed. Where items are returned to us outside of this time period we reserve the right to return the item to you.

Please complete the returns paperwork and enclose in your parcel.

Free Returns on all orders over £300 for UK Mainland Only

Please fill in the form that you received with your order, then apply the free returns label to your returns parcel and post the package at your Post Office. We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

All purchases must be returned in original condition unmarked and unscented. You have a legal obligation to take reasonable care of the products while they are in your possession. We reserve the right to refuse any returned good if the item has been worn or is returned after 14 working days. Once you've cancelled an order you then have a further 14 days to send the goods back. This does not affect your statutory rights. Please allow up to 28 days for your refund to be processed.

You can make an exchange from your order for any item which will be delivered to you free of charge (UK Mainland only). After your returns have been authorised we will work out the value of your exchange and contact you if necessary.

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any faulty items caused by the customer, whether it being pulls from wear, incorrect washing and damage from ironing are not returnable and we will not be held responsible. Only Manufacturing faults are returnable. Please provide your Order Number (begins #) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution. We will contact you in writing to confirm the next actionable steps. For any other complaints regarding our service this must be submitted to the below address in writing.

Please send garments to:

Chesca

Unit A-D
2 Tufnell Park Road,
London,
N7 0DP

Black Friday / Cyber Monday (BFCM) Policy Christmas Returns Policy We have extended our Returns Policy for the Christmas period. Items purchased from 1st December 2019 - 21st December 2019 inclusive can be returned (with proof of purchase) for a Credit Note only until 11th January 2020. Our refund policy is unaffected by this extension. Items can be returned for a full refund within 14 days of receipt.

Refunds

We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online credit or gift card. Faulty items will be refunded in full, including delivery charges where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply as well as the cost incurred by you in returning them to us.

Exclusions Gift cards. Unfortunately, we cannot accept returns of pierced jewellery for hygiene reasons. Returns of underwear and swimwear are only valid if the hygiene slip is intact. Items that have had their security tags removed. Products purchased at any of our “pop-up” events.

International Returns Unfortunately, at this time we are unable to offer free returns internationally. You will therefore be required to pay for postage including any duties / taxes to return items back to us and will need to contact your local postal services to make these arrangements. Please return your item(s) using a recorded delivery service for your own insurance to the following address:

Chesca, Unit A-D, 2 Tufnell Park Road, London, N7 0DP

Undelivered Items If items are undelivered to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

Gift Vouchers Policy

All vouchers are only valid for one year from date of issue as stated on the voucher.

General Data Regulations

In line with General Data Protection Regulation (GDPR) that came into effect on 25th May 2018, if you would not like to receive future mailings please write to us at the address above. Alternatively, call 0207 609 3434 (Monday-Friday 9am-5pm) or email us at info@chesca1424.co.uk