We’ve extended our Returns Policy for Christmas 2016. Orders placed from 1 November 2016 through 31 December 2016 can be returned up until 16 January 2017 and are subject to our returns policy.
Last dispatch dates for a Christmas delivery are:
21/12/16 UK Mainland 48hr tracked delivery
14/12/16 Europe & Ireland
8/12/16 Greece, Australia, New Zealand, Caribbean, Central and South America, Czech Republic, Germany, Italy and Poland.
If you need to contact us during the Christmas period please note the offices will be closed from the 23rd - 27th December 2016 and 31st to 2nd January 2017.
Delivery PolicyIf you wish to contact us about your order please email us at firstname.lastname@example.org.
Expect delivery of your order 5 working days after your date of purchase. Please allow up to 14 working days during sale, bank holidays or busy periods. If you are unable to wait for your items please call us, so we can do our best to get your order to you in time.
However many items you buy you'll simply pay a flat fee of £6.50. We offer free delivery on all purchases over £150 to UK mainland. If you provide your email address when making your purchase, we'll send you a tracking number once your order leaves us, so you can track its journey. You'll need to sign for your delivery. If you have not received your delivery within ten working days, please contact our customer services department on 0207 609 3434.
We deliver using Royal Mail when sending to United Kingdom and Ireland and DHL for the rest of the world. We do not deliver to Russia or Saudi Arabia. If you are purchasing from Saudi Arabia please organise a forwarding address within the UK.
If you are not at home when your order is delivered, then your package will be passed on to a local Royal Mail collection office for 1 week.
Discreet packaging is available on request if you email customer service on email@example.com or call us on 0207 609 3434.
Free Delivery to UK mainland for order over £150
Mainland UK - £6.50
Ireland - £15
Isle of Man £15
We hope that you are pleased with your new items; if you’re not entirely satisfied simply return the item in the condition supplied with your order summary or receipt, within 14 days of receiving your delivery.
Please fill in the form that you received with your order, then use the below address to return your items to chesca head office. We strongly recommend that you use a registered or insured service for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
Free Returns on all orders over £300 for UK Mainland Only
Please fill in the form that you received with your order, then apply the free returns label to your returns parcel and post the package at your Post Office. We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
All purchases must be returned in original condition unmarked and unscented. You have a legal obligation to take reasonable care of the products while they are in your possession. We reserve the right to refuse any returned good if the item has been worn or is returned after 14 working days. Once you've cancelled an order you then have a further 14 days to send the goods back. This does not affect your statutory rights. Please allow up to 14 days for your refund to be processed.
We do not accept returns of Earrings for hygiene reasons and only accept swimwear returns if the hypo-allergenic liner is still intact.
You can make an exchange from your order for any item which will be delivered to you free of charge (UK Mainland only). After your returns have been authorised we will work out the value of your exchange and contact you if necessary.
Contact us on our contact page for more information.
For any other complaints regarding our service or garments must be submitted to the below address in writing. If the issue concerns a garment please include all your order information and the garment you wish to raise your concerns about.
Please send garments to:
2 Tufnell Park Road,
Gift Vouchers Policy
All vouchers are only valid for one year from date of issue as stated on the voucher.