Delivery & Returns
We pride ourselves in handling your orders quickly and efficiently, with the majority of orders dispatching within 24 hours of being placed; however, some orders may take up to 3-5 days to process. Should any unforeseen delays occur, you will be notified. However, during our Sale period, due to the volume of orders, this may take longer, we appreciate your patience.
However, many items you buy you'll simply pay a flat fee of £6.50 unless you wish to select our Next Business Day option which must be ordered before 2pm (working day - Monday to Friday). We offer free delivery on all purchases over £150 to UK mainland.
Next Business Day (must order before 2pm) - £9.95
How To Track Your Order?
If you provide your email address when making your purchase, we'll send you a tracking number once your order leaves us, so you can track its journey. .
Please note: Orders placed after 9am will be processed on the next working day. ** orders placed after 9am on a Friday will be processed on the next working day. (Monday)
Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay. As such, orders will be processed/dispatched on Monday for delivery on Wednesday. If you have not received your delivery within ten working days, please contact our customer services department on 0204 530 8301.
We deliver using Royal Mail when sending to United Kingdom and Ireland.
We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card. You can then collect from a depot or re-arrange delivery for a time that suits you.
Discreet packaging is available on request if you email customer service on firstname.lastname@example.org or call us on 0204 530 8301.
Free Delivery to UK mainland for orders over £150
Mainland UK - £6.50
Next Business Day UK (must order before 2pm) - £9.95
NEW RETURNS PORTAL
How do I make a return?
Our returns are FREE and easy. Simply follow these steps. If you have issues with this process please email us at email@example.com or leave a message on 0204 530 8301 and we will be able to help.
1. Enter your order number, postcode or Email address
2. Select the items you wish to return and a reason - These reasons help us to improve our design and create the best possible products for you
3. Once your return barcode is created, you can start your return based on the method you selected
4. Enclose your paperwork in your parcel so we can track your order
5. Track your journey of your returned item, once it arrives at the warehouse, please allow 14 working days for your refund to be processed
All purchases must be returned in original condition unmarked and unscented. You have a legal obligation to take reasonable care of the products while they are in your possession. We reserve the right to refuse any returned good if the item has been worn or is returned after 14 working days. Once you've cancelled an order you then have a further 14 days to send the goods back. This does not affect your statutory rights. Please allow up to 14 days for your refund to be processed.
Unfortunately, we regret that we are currently unable to offer exchanges for items that are being returned.
Changed your mind? Your right to cancel. We understand that you may change your mind about something you have bought online. You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund (excluding cost of delivery) and request that you return the item(s) unused and with the security tags intact to us. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage as we cannot take responsibility for items damaged or lost in transit. Please allow up to 14 working days from the time we receive your return for it to be processed. Where items are returned to us outside of this time period, we reserve the right to return the item to you. All sale items are covered by our 14-day return policy.
Please complete the returns paperwork and enclose in your parcel.
We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online credit or gift card. Faulty items will be refunded in full, including delivery charges where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply as well as the cost incurred by you in returning them to us.
Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any faulty items caused by the customer, whether it being pulls from wear, incorrect washing and damage from ironing are not returnable and we will not be held responsible. Only Manufacturing faults are returnable. Please provide your Order Number (begins #) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution. We will contact you in writing to confirm the next actionable steps.
For any other complaints regarding our service this must be submitted to the below address in writing.
Please address all complaints to:
Chesca Head Office
FAO: Customer Service Department
Unit A 2 Tufnell Park Road,
If items are undelivered to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.
Gift Vouchers Policy
All vouchers are only valid for one year from date of issue as stated on the voucher.
Our Company policy for purchases or complaints must be received within a year of purchase. Proof of purchase will be required in certain circumstances.
General Data Regulations
In line with General Data Protection Regulation (GDPR) that came into effect on 25th May 2018, if you would not like to receive future mailings please write to us at the address above. Alternatively, call 0207 609 3434 (Monday-Friday 10am-5pm) or email us at Support@chesca1424.co.uk