Delivery & Returns

• All purchases must be returned in their original condition, unmarked and unscented, with the original ticket attached.
• You have a legal obligation to take reasonable care of the products while they are in your possession.
• We reserve the right to refuse returned goods if the item has been worn or is returned after 14 working days.
• Once you have cancelled an order, you have an additional 14 days to send the goods back.
• This does not affect your statutory rights.

Changed your mind? You have the right to cancel within 14 days of placing your order. We can offer a refund, excluding delivery costs, if you return the item or items unused and with the security ticket intact.

Please ensure all return packages are sent using a trackable, insured service and retain your proof of postage.

Please allow up to 14 working days from receipt of your return for processing.

Sale items are also covered by our 14-day return policy.

Please complete and enclose the returns paperwork in your parcel.

We are not obliged to issue a refund until we receive the returned products, or proof that they have been sent back.

Once approved, your refund will be processed and a credit will be applied to your original payment method within approximately two days of processing.

Refunds may take up to two billing cycles to appear on your statement, depending on your bank.

Refunds cannot be issued to expired bank cards. In such cases, a credit will be issued as an online credit or gift card.

Faulty items will be refunded in full, including delivery charges.

Customers are entitled to a full refund up to 30 days after receiving faulty goods.

Faults caused by the customer, including wear and tear, incorrect washing or ironing, are not eligible for return.

Please provide your order number and details of the fault, including images where possible.

Undelivered items: If items are not collected within the courier’s defined period, they will be returned to us and refunded. You will be notified by email.

Gift vouchers: Gift vouchers are valid for one year from the date of issue.

Complaints and purchases: Complaints must be submitted within one year of purchase, with proof of purchase where required.

GDPR: To opt out of future mailings, please write to us, call 0207 609 3434 Monday to Friday, 10am–5pm, or email support@chesca1424.co.uk.

Chesca Head Office
FAO: Customer Service Department
Unit A, 2 Tufnell Park Road
London
N7 0DP

We do not offer refunds of shipping costs or duties.

From receipt of your online order, you have 14 days to return any unwanted item for a refund or credit. We do not offer exchanges for international customers.

All returned items must be unworn, with all original labels intact, including swing tickets, stick-on labels and additional tags, and returned in the original packaging. Any items spoiled by perfume or body spray will not be accepted.

To start the returns process, you will need your order number, including the hashtag, and the email address used when placing your order.

Please mark your package as RETURNED GOODS to avoid customs charges. The cost of returning an order is the responsibility of the customer. All taxes and customs charges are the customer’s responsibility.

Once the return shipment arrives back with us, we will inspect the contents and issue a refund or credit within 14 working days of receipt.

If your order arrives with damaged or incorrect goods, please contact us by email at support@chesca1424.co.uk on the day of receipt.

Please provide your order number and images of the issue so we can assist you.

Claims for packages presumed to be lost by the carrier, where the status is not “delivered”, must be filed no sooner than 14 days after the scheduled delivery date for domestic shipments, and 20 days for international shipments, but no later than 30 days from the last checkpoint.

Claims for packages marked by the carrier as “delivered” must be filed within 15 days from the date and time shown by the carrier as delivered.

In the event of theft, Swap’s underwriters may require additional evidence, including but not limited to a written statement by a Director of the company, a filed police report, security video evidence, or other written or photographic supporting materials.

All other claims should be filed as soon as discovered, but no later than 180 days from the purchase date.

This coverage does not insure against loss, damage or expense caused by:

• Ordinary leakage, ordinary loss in weight or volume, ordinary wear and tear.
• Willful misconduct, infidelity, conversion or dishonest acts.
• Rust, oxidation or discoloration on unpacked or unprotected cargo.
• Loss of market or deterioration arising from delay.
• Inherent vice or nature of the goods insured.
• Insolvency or financial default of vessel owners, managers, charterers or operators, subject to policy wording.
• Insufficiency or unsuitability of packing or preparation of the goods insured.
• Electrical, electronic or mechanical derangement unless the damage is the result of an insured peril.
• Shipments on certain chartered vessels, barges or vessels excluded under the policy wording.
• Accidents occurring while rolling stock cargo is being driven under its own power or towed on its own wheels, except during loading, unloading and positioning by the steamship line.

No insurer shall be deemed to provide cover and no insurer shall be liable to pay any claim or provide any benefit where doing so would expose the insurer to any sanction, prohibition or restriction under United Nations resolutions, or trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.