Delivery & Returns UK ONLY

Policies for international orders can be found at the bottom of this page.
We pride ourselves in handling your orders quickly and efficiently, with the majority of orders dispatching within 24 hours of being placed; however, some orders may take up to 3-5 days to process. Should any unforeseen delays occur, you will be notified. However, during our Sale period, due to the volume of orders, this may take longer, we appreciate your patience.

However, many items you buy you'll simply pay a flat fee of £6.50 unless you wish to select our Next Business Day option which must be ordered before 2pm (working day - Monday to Friday). We offer free delivery on all purchases over £150 to UK mainland.

Next Business Day (must order before 2pm) - £9.95

How To Track Your Order?

If you provide your email address when making your purchase, we'll send you a tracking number once your order leaves us, so you can track its journey. .

Please note: Orders placed after 9am will be processed on the next working day. ** orders placed after 9am on a Friday will be processed on the next working day. (Monday)

Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay. As such, orders will be processed/dispatched on Monday for delivery on Wednesday. If you have not received your delivery within ten working days, please contact our customer services department on 0204 530 8301.

We deliver using Royal Mail when sending to United Kingdom and Ireland.

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card. You can then collect from a depot or re-arrange delivery for a time that suits you.

Discreet packaging is available on request if you email customer service on support@chesca1424.co.uk or call us on 0204 530 8301.

Delivery Costs

Free Delivery to UK mainland for orders over £150

Mainland UK - £6.50

Next Business Day UK (must order before 2pm) - £9.95

NEW RETURNS PORTAL

How to Make a Return

Our returns are FREE and easy. Follow these steps, and if you encounter any issues, please email us at support@chesca1424.co.uk or call us at 0204 530 8301 for assistance.

Start Your Return: Visit our returns portal and enter your order number (begins with #8xxxx) and the email address used for your order.
Select Items and Reason: Choose the items you wish to return and provide a reason for the return. This helps us improve our products. Alternatively, you can:
- Exchange items for a different size or style.
- Return items for a voucher (value of the order + 10%).
Create Your Return Barcode: Once the barcode is created, you can proceed with your return using the Royal Mail Post Office.
Include Paperwork: Enclose the return paperwork in your parcel to help us track your order.
Track Your Return: Track your returned item. Once it arrives at our warehouse, please allow:
7 working days for your exchange to be processed.

Important Information:

All purchases must be returned in original condition, unmarked and unscented.
You have a legal obligation to take reasonable care of the products while in your possession.
We reserve the right to refuse any returned goods if the item has been worn or is returned after 14 working days.
Once you've cancelled an order, you have an additional 14 days to send the goods back.

This does not affect your statutory rights.

Returns Policy

Changed your mind? You have the right to cancel within 14 days of placing your order. We can offer a refund (excluding delivery costs) if you return the item(s) unused and with security tags intact.

Ensure all return packages are sent with a trackable, insured service, providing proof of postage.
Allow up to 14 working days from receipt of your return for processing.
Sale items are also covered by our 14-day return policy.

Please complete and enclose the returns paperwork in your parcel.

Refunds Policy

We are not obliged to issue a refund until we receive the returned products or proof that they have been sent back.
Send returns via a secure or trackable method, and retain proof of postage.
Once approved, your refund will be processed, and a credit will be applied to your original payment method within approximately two days of processing.
Refunds may take up to two billing cycles to appear on your statement, depending on your bank.
Refunds cannot be issued to expired bank cards; in such cases, a credit will be issued as an online credit or gift card.
Faulty items will be refunded in full, including delivery charges.

Customers are entitled to a full refund up to 30 days after receiving faulty goods. Faults caused by the customer (e.g., wear and tear, incorrect washing, or ironing) are not eligible for return. Provide your order number and details of the fault, including images if possible.

For complaints regarding our service, please write to:

Chesca Head Office
FAO: Customer Service Department
Unit A, 2 Tufnell Park Road,
London,
N7 0DP

Additional Policies

Undelivered Items: If items are not collected within the courier's defined period, they will be returned to us and refunded. You will be notified via email.

Gift Vouchers: Valid for one year from the date of issue.

Complaints and Purchases: Must be submitted within a year of purchase with proof of purchase when required.

General Data Protection Regulation (GDPR): To opt-out of future mailings, write to us at the address above, call 0207 609 3434 (Monday-Friday 10am-5pm), or email support@chesca1424.co.uk.

International Orders

PLEASE NOTE:
We don't offer refunds of the shipping cost and duties.

From receipt of your online order, you have 14 days to return any unwanted item for a refund or credit. We do not offer exchanges for international customers. All returned items must be unworn, have all original labels intact (including swing ticket/stick on labels/and additional tags) and be returned in the original packaging. Any items that are spoiled by perfume or body spray in any manner will not be accepted.

To start the returns process, you will need your order number (begins #, please include the hashtag) and the email address used when you placed your order.

Please enter our Returns Portal by clicking the button at the top of this page. Complete all the steps in the portal, choosing either a refund or a credit, and then package the unworn/unwashed item(s) up neatly in the original packaging. Please remember to include all swing tags as a refund cannot be issued without these.
The return delivery charge will be deducted from your final refund amount.

Please mark the package 'RETURNED GOODS' to avoid any customs charges. The cost of returning an order is the responsibility of the customer. All taxes and customs charges are the customer's responsibility.

When the return shipment has arrived back with us, we will inspect the contents and issue a refund/credit within 14 working days of receipt. A confirmation of this refund/credit will be sent via email, please also keep an eye on your spam/junk folders.

If there are any issues with your return, we will be in touch via email.

If you have any issues with a return, please get in touch via support@chesca1424.co.uk
FAULTY/INCORRECT ITEMS

In the unfortunate event your order arrives with damaged or incorrect goods, please contact the us via email (support@chesca1424.co.uk) on the day of receipt.

Please provide your order number and images of the issue so we may assist in resolving any concerns.