Return Policy
We hope that you are pleased with your new items; if you’re not entirely satisfied simply return the item in the condition supplied with your order summary or receipt, within 14 working days of receiving your delivery.
Please fill in the form that you received with your order, then use the below address to return your items to chesca head office. We strongly recommend that you use a registered or insured service for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
Free Returns on all UK Mainland orders
Please fill in the form that you received with your order, then apply the free returns label to your returns parcel and post the package at your Post Office. We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
All purchases must be returned in original condition unmarked and unscented. You have a legal obligation to take reasonable care of the products while they are in your possession. We reserve the right to refuse any returned good if the item has been worn or is returned after 14 working days. This does not affect your statutory rights. Please allow up to 10 days for your refund to be processed.
We do not accept returns of Earrings for hygiene reasons and only accept swimwear returns if the hypo-allergenic liner is still intact.
Contact us on our contact page for more information.
For any other complaints regarding our service or garments must be submitted to the below address in writing. If the issue concerns a garment please include all your order information and the garment you wish to raise your concerns about.
Please send garments to:
Chesca
Units A-D, 2 Tufnell Park Road
London,
N7 0DP
